Brandon Chu, Product Manager at Shopify, shares how to install a customer empathy engine in a growing organization and how to increase speed despite the complexity.
- Why does Brandon think speed is so important in product management and how does it relate to scaling? (13:10)
- What happens to the product management function when you go from being a startup to being a large company? What is an ‘empathy engine’ and why is it important? (17:10)
- What are some of the challenges associated with scaling? (24:40)