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Handling Feature Requests is Product Management

Michael Sacca, Head of partnerships at Crew, discusses the value of partnerships, how to evaluate feature requests and creative ways of saying ‘no’.


Highlights

  • How can partnerships help companies grow? (3:25)
  • What are the ramifications of handling feature requests from major partners that don’t directly coincide with the roadmap? (5:25)
  • What criteria does Michael use to determine how to handle feature requests? (7:25)
  • How does Michael prioritize feature requests and customer feedback? (9:55)
  • How has maintaining a tight feedback loop with customers effected a change on Crew’s product roadmap? (11:35)
  • How does Michael decline feature requests while simultaneously providing alternative solutions? (13:25)

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