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Customer Success is Product Management

Stephen O’Keefe, Customer Success Manager at Hubspot, shares what a day in a life of in customer success management entails, how it informs product managers, and it’s key performance indicators.


Highlights

  • Where in the product lifecycle is customer success most critical? (2:17)
  • What metrics can customer success help product managers improve? (5:15)
  • How do product managers and customer success managers collaborate? (6:10)
  • What are the steps to implementing an effective customer success strategy? (8:20)

Stephen O’Keefe

Customer Success Manager at Hubspot

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