Empathy is Product Management

Jon Stross, Co-Founder of Greenhouse, shares why developing empathy is more powerful than having domain expertise, why product managers should do customer support, and how he validated demand for Greenhouse.

Soundcloud iTunes Stitcher

(4:15) What are the advantages and disadvantages of building a product in an industry where you don’t have prior experience?
(6:00) How do you start talking to prospective customers when diving into a new industry?
(7:20) How does Jon maintain customer empathy as he scales his company? 
(12:25) How can a product team stay up to date on industry trends without having domain expertise?
(13:30) What are the similarities between a product manager and startup CEO?