Empathy is Product Management

Jon Stross, Co-Founder of Greenhouse, shares why developing empathy is more powerful than having domain expertise, why product managers should do customer support, and how he validated demand for Greenhouse.

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Highlights
(4:15) What are the advantages and disadvantages of building a product in an industry where you don’t have prior experience?
(6:00) How do you start talking to prospective customers when diving into a new industry?
(7:20) How does Jon maintain customer empathy as he scales his company? 
(12:25) How can a product team stay up to date on industry trends without having domain expertise?
(13:30) What are the similarities between a product manager and startup CEO?