Erin Essex, Creative Director of Webonise, shares how to say ‘no’ without being confrontational and how to educate your team on when and how to do the same.
(9:05) There are multiple risks involved with always saying yes, so why do we feel inclined to say yes and how do you learn to say no?
(10:30) What are the most common indications that you should say no to a request?
(13:45) With a process in place that makes saying no non-confrontational, what happens when midway through a project, an idea they thought was good turns out not to be?
(15:20) What’s a good first step to help product managers learn to say no more effectively?
(16:50) How can educating stakeholders on the product’s objectives and priorities help with saying no?
What Erin is Reading
How to Win Friends & Influence People