Brian Donohue, Product Manager at Intercom, explains how to balance process with chaos and how to continue shipping to learn from customers as a company grows.
(9:00) Why does Brian say product managers are a lightning rod for chaos?
(11:10) How can product managers identify and maintain the right type of chaos and eliminate the chaos associated with stakeholder misalignment and disorganization?
(17:00) How can companies keep the practice of continuously iterating while their companies become larger and more bureaucratic?
(20:30) How does Brian balance process and chaos?
(25:30) What is the “666” product roadmap?
(29:00) What mindsets are helpful for operating within a chaotic environment?
What Brian is Reading:
Beatlebone by Kevin Barry