Customer Success is Product Management

Stephen O’Keefe, Customer Success Manager at Hubspot, shares what a day in a life of in customer success management entails, how it informs product managers, and it’s key performance indicators.

(2:17) Where in the product lifecycle is customer success most critical?
(5:15) What metrics can customer success help product managers improve?
(6:10) How do product managers and customer success managers collaborate?
(8:20) What are the steps to implementing an effective customer success strategy?

What Stephen is reading
Spam Nation by Brian Krebs